Karen Campbell was worried. Her son was
late. She stood at the front window of her cosy
cottage in the Home Counties, anxious that she
was about to miss her GP appointment. It was
already nearly 10 am, and although she lived
five minutes from her GP surgery, her 10. 30
appointment was looming.
Paul was only marginally less agitated. There
was little doubt that over the last few months
his mum had really been starting to show her
age. He felt some dementia warning signs were
starting to appear, and he dreaded what might
happen in the months ahead.
Paul had managed to persuade his Mum that
they should go and see the GP together for
a check- up. He didn’t want to share too many of his concerns
with her – it had been hard enough to get her to agree to the
appointment in the first place. As he parked in front of her cottage
he reminded himself of the need to keep calm. It was just a routine
check-up after all.
Karen was called in for her appointment at 11. 40 am, and mother
and son took their seats in Dr Evans’ consulting room. The surgery
had invested sensibly in technology, and the doctor had glanced
at Karen’s medical history before the Campbells had taken
Simon Evans was becoming ever more familiar with dementia, and
he soon suspected that this might be the reason for the confusion
and forgetfulness Karen Campbell and her son described. With
any luck Karen would be seen by a specialist within a few weeks,
and the technology infrastructure that linked his service with the
hospital would ensure that the transition would be as smooth as it
could be. The journey ahead for Karen and her family might not be
easy, if his suspicions were correct, but at least they’d be cared for
compassionately and effectively.
The following weeks were brighter for Karen. Her confusion had
been troubling her more than she’d realised. She knew that the
future would be challenging, but she had a loving and supportive
family around her and confidence in the ability of local health and
social care services to make life as good as it could be for her.
One day in late November, however, feeling
buoyant enough to walk to her local store
to buy some cakes for a visit by her great-grandchildren, she tripped, fell and temporarily
lost consciousness. Fortunately there were a
number of locals at the scene, an ambulance
was called swiftly and she was soon on her way
to hospital, content that she was in safe hands.
Now this story could have been so different,
couldn’t it? Karen’s healthcare experience
could have been disjointed and would only
have added to the sense of confusion and
displacement she was already experiencing
– something disappointingly common in
situations that involve a patient heading in to the
hospital or their GP. And it’s made harder when
they have to repeatedly explain their situation and see inefficient
With a truly joined-up enterprise content management system,
however, not only does the patient feel better supported, but the
healthcare professional can rest in the knowledge that they have
everything when and where they need it – and hence have more
time to care for that patient. The system’s active policy management
capabilities – including electronic document management, workflow,
reporting, electronic forms and audit – ease the process, helping
improve staff efficiency, the patient experience and changing every
person’s view of what is possible.
When a patient experiences genuinely integrated care, they rarely notice the systems working
seamlessly behind the scenes to support their experience. Truly joined-up systems not only take the
stress out of the patient’s journey, says Steve Rudland, European healthcare solutions manager at
Hyland, they also give clinicians more time to care.
JOINED-UP SYSTEMS PROVIDE
CLINICIANS WITH MORE TIME TO CARE
Hyland Software, Inc.
Manager, Healthcare Solutions
+ 44 (0) 20 7147 1006
STEVE RUDLAND, HYLAND